Khan Medical Associates LLC
PATIENT RESPONSIBILITIES:

GENERAL

  • Must bring Insurance Card to every visit.

  • Must pay co-pay at every visit we also accept Visa, Mastercard and Discover.

  • Please bring a list of all medications you are currently taking to your appointment.

  • Patient must call their Insurance Co and verify coverage for Complete Phys. Exams.

  • Patient must stop at the front desk when leaving the office to: Make a return appointment. If referral is needed to see a specialist this can be done at the front desk when leaving. Make sure you have all new written prescriptions before leaving the office.


PHONES

  • Phones are answered from: 9:AM to12:30PM and 1:00PM to 5:00 PM Monday Friday

  • Our phones are centralized and based at our main location (Wilkinsburgh Office) the phone # is 412-242-8860

  • We also have direct calling lines to our other office location.  The operator is able to transfer your calls to speak to our receptionist or nurse at those locations.

  • Staff are available to take return phone calls after 9:00AM.

APPOINTMENTS

 
When calling for an appointment please specify what location you go to:

  • Wilkinsburgh Office located on 200 Penn Ave

    • Mon – Fri 10AM – 5PM, Sat 10AM – 1PM ( 1st Sat of the Month )

    • Bloodwork Mon – Fri 10AM – 4:30PM

       

  • Elizabeth Office located on 214 S 2nd Avenue

    • Mon – Fri  10AM – 5PM, Sat (Closed)

    • Bloodwork Mon – Fri 10AM – 12:PM


  • Monroeville Office located on 116 Daugherty Drive

    • Mon. 10AM – 1PM,  Wed. 3PM – 5PM


  • Please help us provide better service by keeping your scheduled appointment.  We may call 24-48 hours in advance to remind you of your scheduled office appointment.

  • Please notify us at least 24 hours in advance if you are unable to keep your scheduled appointment.  We may charge a $25.00 fee for missed, cancelled, or rescheduled appointments without a 24-hour notice.  Repeated failure to keep appointments may jeopardize your next visit to our office.


MINOR PATIENT (UNDER 18 YEARS OF AGE)

It is a Penna. State Law that a legal guardian must accompany children under the age of 18 at the time of the visit.  The legal guardian should fill out the Consent form for a Minor.  Please ask our Receptionist for the form.  This form will be kept on file in your child’s records.  You will only need to fill this form out one.

PRESCRIPTIONS
  • When you call for a refill on a prescription please make sure you have your bottle in front of you. We will need:

  • Pharmacy name and phone number.

  • The name of the medication

  • The strength (mg)

  • The dose how you take the medication (1 every day, 2 every day etc.)

  • The quantity (do you need a 90 day supply do you use mail orders)

  • Please give us a minimum of 24 hour to refill prescription.

  • Authorization for refills and number of refills is at your physician’s discretion and should be discussed with him/her.

INSURANCE
  • Your insurance policy is a contract between you and your insurance company.  We will submit medical services to your insurance company if we are a participating provider, and if you have given us all of the required information.  We must have the most current copy of your insurance card.  You must notify us immediately of any change in your insurance coverage.  Please be aware that some, and perhaps all of the services provided, may be considered not-covered services according to your policy.  You will be responsible for payment of these services.  If we are non-participating providers with your insurance company, you will be responsible for charges at the time of service.  You can submit your paid receipt to the insurance company for reimbursement.

  • We are participating with most major insurance companies.  Please check with our office staff for the current list of these companies.  You will be responsible for payment of any deductibles, co-insurance or non-covered services.

CO-PAYS
  • At the time of service, we will collect the co-payment indicated on your insurance card.  We will not bill a co-pay.  Co-pays are the patients responsibility and will be collected when you check in at the front desk.
PATIENTS WITH NO INSURANCE
  • If you are a self pay patient with no insurance we expect payment at the time of visit.  We accept cash, checks, Visa/MasterCard and Discover for payment.  In the event a personal check is returned, unpaid from the bank for any reason, your account will be charged with a $20.00 return check fee.